With Alamedanet.net email down all day Sunday (all three customer support people I talked to at the hotline set up for the transition from Alameda Power & Telecom to Comcast said the outage had nothing to do with the switchover), I’ve decided to move forward with a switch of my own. With AT&T home phone rates ever on the rise and plus that nasty experience a couple months ago with the many-phone-calls-requiring-to-remove fraudulent charges for a web-based voicemail box I never authorized, I signed up this morning (thanks, Mike) for cable, internet, and home phone service through Comcast.
On Saturday, the Comcast technician will be here (do you think s/he will make it in the two-hour window, 2 -4? b/c I have Alameda Civic Ballet Nutcracker to attend) to switch us to their digital phone service (unlimited long distance and local calls) and update us from basic cable to expanded basic. My understanding is that they will also be unhooking us from the AP&T cable and attaching us to the Comcast one. The logic of this is not completely clear to me. The introductory rate for all three services is about $90, which is less than we’ve been paying…and we’ll have more channels. And there’s no installation fee, says Mike. Hopefully, internet service will be as fast as lightning. And the next time alamedanet.net email goes down, I will not be shut off from the world. Also: one of the kind tech people I talked to—and they were all friendly and local (Mike reported Comcast is hiring)—said that if we call tech support they’ll set up a bounce message for emails sent to our old alamedanet.net addresses, letting them know where we can be found. Gmail it is.