I was feeling pretty jolly about my new Comcast phone, internet and cable service (installation was seamless) until, uh, this morning when I found I had no dial tone. A dial tone, as you know, is important for one’s ability to make and receive phone calls. As such, I have not been able to make and receive phone calls this morning. Though, yesterday, I was able to do so. Which was nice then.
Moments ago, I called Comcast on my handy cell phone, and spoke to a nice young gentleman named Alonzo. He said, no problem that he could reboot my phone modem by remote. He rebooted and tried to call me on my home phone but, still, nothing. As Alonzo found, if you call my number right now you get the Comcast voicemail center which I don’t need to use (as old-fashioned as it may be, we have an answering machine) but don’t yet know how to uninstall. In any case, Alanzo said he would send a technician over at noon today. Actually, at first he said, “Will you be able to be home between twelve and four today?” To which, I replied I am not. So we agreed on him trying to get someone here at noon. Which, mercifully, I am able to be here for. Though, as we all know, many others are not able to be home mid-day to receive a phone technician. Hopefully my phone service will be restored by, say, 1 p.m. Details to follow.
As you likely know, Comcast bought Alameda Power and Telecom‘s telecom portion a few months back. Anyone else having Comcast troubles? Comcast successes?