Comments on: Comcast, where is my dial tone?

By: hunter spencer

hunter spencer — Wed, 18 Aug 2010 14:00:56 +0000

Something similar is happening right now. A few days ago, our phones dial tone disappeared. We called comcast from a cell phone, and like above, comcast said they would come between noon and four. what kind of place says they need a 4 hour time span to show up at your door? The same guy who always works on the cable shows up, complains about crappy wiring, the phone starts working, and he leaves. I think ‘Good, my phone is working.’ well, i wake up, i pick up the phone, and guess what? no dial tone. Its not the phone, it had worked before. I’m guessing its not the wiring either, because other people have the same troubles i do. I believe, and this is my opinion, that comcast sucks.

By: Joseph L Hill

Joseph L Hill — Mon, 21 Dec 2009 22:42:31 +0000

Comcast just left and their modem/phone modem doesn’t work — dead air! I’m pissed and this is why I dropped Comcast 10 years back. Sh*tty job tech. He’d shoulda checked the line to ensure a dial tone rather than leaving me with two cords…. And I shoulda known by now to have them verify that eveything works the way I want it to work. I can’t wait til I’m 50 ’cause by then I won’t be allowing #ssholes to have their way with my time and $$$!…. I hope. No more mister nice guy. From this point on everybody checks and verifies their work!

By: Waiting for Comcast in Alameda

Waiting for Comcast in Alameda — Thu, 29 Jan 2009 15:16:08 +0000

[...] it’s an hour after the time the Comcast operator-guy told me the Comcast technican would be coming to, hopefully, restore phone service to my house. I called [...]

By: ian kennedy

ian kennedy — Tue, 06 Jan 2009 19:14:55 +0000

I’ve had the Vonage voip service running over Comcast for almost four years now and every couple of months I have the same problem, dead air when you pick up the phone receiver.

In each instance, I unplug the cable modem, phone router, and wireless hub that I use for my internet connectivity and then, after waiting 60 seconds, plug them all back in.

The order you plug them in is important. First the cable modem (watch the lights on the modem to make sure it connects properly), then the phone router (again, wait for the lights to come on), then finally, the wireless hub.

That little dance then buys me another couple of months of uninterrupted service. Not sure why it goes out, I chalk it up to sunspots or gremlins.