When the Comcast repairman arrived just as we were eating dinner, he was friendly and kind. It took him about a half hour of moving here and there in our house (he said that there was a short on the line…though, in the years we’ve lived here we’ve never had any difficulties at all) to restore phone service.
He only showed up two hours outside the window THEY told me, about six hours after I expected him, based on my first conversation with my first Comcast rep of the day. My favorite part about dealing with Comcast is that no one appears to be accountable. I called Comcast four times today and spoke to four different operators in four different cities. There is no way to speak again to someone you’ve already spoken to, and there is no way to make contact directly with any of the people relevant to the situation—the local dispatcher, the local technician. How hard would it be to set up a system where customers can call their local dispatcher to find out where their technician, and when s/he might be expected? Each time I called Comcast, the phone call took more than eight minutes. And, I got to do my favorite (in the sense of not favorite) thing which is enter my phone number on the key pad and then tell it again to the operator when I speak to them. Ergh.