Comments on: Hello, Comcast! In Alameda, you disappoint

By: Rob

Rob — Fri, 28 Aug 2009 01:15:14 +0000

Comcast sucks! Our modem resets every 5 minutes on Ethernet not wireless for 2 months. We are told that they will be working on the broadband in Alameda. They will not give us a completion date!
When they took over from AP&T, we were told we could get in on a bundled service discount, which never happened. When the conversion to Comcast started, our cable stopped working . They sent someone to our house and charged us $59 to do it. They have said they cannot reverse the charges but will instead credit our bill. We are coming up on a third billing cycle and we have seen no credit. Every couple of weeks the TV box gets very slow and will not respond to the remote.
I’ll be lucky if my modem hasn’t already reset.

Look, its obvious they are having broadband issues and they are shuffling service from one area to the next in an attempt to cover their asses.

I’ve heard of them pulling this same crap elsewhere. This company stinks like a piece of Texas cow shit! I’m ready to go to dish and a 28k modem just to tell these f-tards to eat themselves!

By: I. Vol-Comcast customer service sucks!

I. Vol-Comcast customer service sucks! — Thu, 18 Jun 2009 23:01:12 +0000

I am so discusted with Comcast-my problems with incorrect “doube billing” started in January. I paid the bill every month, comcast cashed the check every month, but the statement every month would show no payments received. I called the customer service every month, they assure me the account is taken care of, but the next month statement shows 3 months unpaid bills again and again… I asked for a manager-and every time they refused, telling me they have the ability to solve my problems. In frustration, i visited the Alameda office, in hand with all the copies of cashed checks by comcast. She said she is going to be out of the office starting next day, and would not able to do anything about this until she comes back. I also mailed the copies of cashed checks to the main office in Seattle, with my regular monthly payments. After all this, Comcast left a message on my voicemail that if i do not pay my bills ASAP, they will cut the services. So anybody -can you tell me -where else can i go from here? For sure -I cancel Comcast, but in the mean time, something should be done against this unfair treatment of good citizens of Alameda !!

By: Bob

Bob — Fri, 13 Mar 2009 18:15:03 +0000

Same problem with double billing and two account numbers. Comcast was useless in resolving the problem, telling me to contact AP(&T) but of course they don’t have the correct phone number and only Comcast’s phone is listed on the AP bill.

By: John

John — Wed, 11 Mar 2009 17:20:00 +0000

Comcast billed me twice for February and then called me with at nasty tone as to when am I going to pay my past-due account.

They changed my account number with no notice of the change and raised my rates. Anyone interested in a class-action lawsuit?

By: Countess of Alameda

Countess of Alameda — Mon, 09 Mar 2009 04:58:28 +0000

here’s my sad experience with Comcrap. Note I tried to be proactive and solve this before the mass turn over to the new system – to no avail. My reception is worse than it ever was with APT.
http://www.yelp.com/biz/comcast-alameda#hrid:TBksS5tLbxRpNJfUgMy6CQ/src:self
By now you have heard, Alameda Power has sold the Telecom portion to evile Comcast DevilsSpawn (CCDS) . I had CCDS ‘services’ years ago before I switched to the new APT. Everything was crappy: cable and customer service. I was thrilled with APT services in both TV and Internet.

I feel like a refugee , forced into Comcast DevilsSpawn (CCDS) for at least a year at my current rates for internet.

to date they have given me these runarounds:

BILLING
1. Couldn’t pay my bill at APT Grand Ave – they sent me to CCDS in Marina Village.
2.After standing in line for 20 minutes, they wouldnt take my payment either, and told me to wait for new bill with a new account number.
3.After getting the bill TWO weeks ago, I immediately and successfully paid online – too successfully. They got TWO identical payments.
4.Today I received a yellow overdue notice for two months.
5.Charged me for ‘installation’ – then had to reverse the charges.

SERVICE
1. The Marina Villiage demoness demanded that I schedule an appt. ( at no charge sez she) so my change over would go smoothly – she “didn’t want to guarantee that everything would work fine if I waited for the mass changeover.” So I had to stay home and wait for the install minion to come.
2. Minion arrives, says I don’t need the cable box since my tv is digital and they will bill me for it. Now some channels are not working (grey snow). A call to service resolved that I DO need that box afterall. I get it for free. I had to set up ANOTHER appointment for them to come install it.
3. Took him 25 minutes just on the modem (MAC address call in to tech support.) I have to reboot the modem once a week because of stale handles.
4. FOUR favorite channels are missing – the person I spoke to on the phone lied about the line up. I have to pay even more money to get just the Alameda council meetings.

Once my year of APT rates are gone I am seriously looking at satellite dish and ATT.

By: Chuck

Chuck — Sat, 28 Feb 2009 19:00:15 +0000

I’ve had comcast for years and had my share of ups & downs. More ups than downs but when its down that seems to reverse my thinking. I used to know a govt relations gal in Hayward who it seems no longer works for them or doesn’t answer emails any longer, but she put me in touch with the district sup and mgr. What I have found but not had to use is on twitter.com. If you have an account do a search for comcastcares and follow them or just send an email to We_Can_Help@cable.comcast.com . The guys that monitor the twitter account appear to be directors of the company in Phili and from the posts on twitter seem to get issues resolved pretty quickly. Good luck.

By: Edmundo Delmundo

Edmundo Delmundo — Sat, 28 Feb 2009 02:22:01 +0000

I was blogging about the Comcast-rage just this morning!
http://isleofstyle.blogspot.com/2009/02/busy-times-in-victims-graveyard.html

By: John

John — Fri, 27 Feb 2009 15:07:40 +0000

Here is a blog post on my experience.

http://94501realestate.blogspot.com/2009/02/67-minutes-later-i-have-internet-thanks.html

By: Peter M.

Peter M. — Fri, 27 Feb 2009 07:55:16 +0000

I’ve been a Comcast customer for years, both in Alameda and other cities. Comcast has always treated me very well. Service interruptions are minimal, and when I did have problems they were helpful.

I remember when they changed the outgoing port, and I got an email, and their website help was actually helpful when I forgot to change anything and my mail stopped going out.

Comcast is, in the bulk of cases provides very good and stable service, despite some of their idiotic corporate policies (traffic shaping, bandwidth limiting, etc).

There’s simply nothing close to their performance, especially now that AP&T is out of the business.