Monday, June 22nd, 2009 at 6:30 am in Comcast.
Here is a post from someone looking for advice on getting squared away with Comcast. If anyone has had a similar experience during the transition from the former AP&T cable service to Comcast, maybe you could offer some advice …
“I am so discusted with Comcast-my problems with incorrect “double billing” started in January. I paid the bill every month, Comcast cashed the check every month, but the statement every month would show no payments received. I called the customer service every month, they assure me the account is taken care of, but the next month statement shows 3 months unpaid bills again and again… I asked for a manager-and every time they refused, telling me they have the ability to solve my problems. In frustration, i visited the Alameda office, in hand with all the copies of cashed checks by Comcast. She said she is going to be out of the office starting next day, and would not able to do anything about this until she comes back. I also mailed the copies of cashed checks to the main office in Seattle, with my regular monthly payments. After all this, Comcast left a message on my voicemail that if i do not pay my bills ASAP, they will cut the services. So anybody -can you tell me -where else can i go from here? For sure -I cancel Comcast, but in the mean time, something should be done against this unfair treatment of good citizens of Alameda !!”