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To lowly me in Alameda, Comcast staff reaches out

Yesterday, I had four…make that five different communications from Comcast staff, each one a Comcast employee wanting to make sure my phone service had been properly restored. The first, around ten in the morning, was a phone call from a customer service manager in Hayward. He and I spoke at length about the timeline of my wait Monday. I explained the conflicting messages I got from Comcast folks. He explained how their system works. I asked for a day’s credit for the day without phone service, he said Continue Reading